Jobs

Hempstead Valley Centre Management, Housekeeping, Security and Outside Areas departments have no vacancies at the present time.

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2 x full time sales advisors
Salary £25,000 OTE
PERMANENT

ROLE
O2 is a breath of fresh air.  By placing customers at the heart of everything we do we’ve created, and we continue to create memorable experiences for both customers and our people at work, where everyone feels valued, recognised and rewarded.

Position Overview
Your role as an O2 Sales advisor is to create a world class customer experience. You are a person who uses their high level of expertise to provide advice, inspiration and education to our external and internal customers about O2’s products and services. Our customers see ‘connectivity’ as a lifeline and as an O2 sales advisor you must understand this passion and relate to the customer at all times. We at O2 have a vision that the ‘Connected World’ should provide our customers with a variety of technology to facilitate their mobile and home communication, we want to be at the leading edge of this market and provide our customers with the right information and support at the right time. Providing an exceptional customer experience, you will help our customers and your team understand this new technology and share our passion for this vision. You will use your great knowledge to deliver joined up solutions to our customers and also grow and develop your colleagues’ product knowledge. You will be proud of our great products and services and enthusiastic about selling the benefits of working for O2 and buying from O2.

Experience preferred 
O2 Retail lives its values and we need our people to be guided by these.  These are Open, Bold, Trusted and Clear.   Embrace these from the start!

Organisation Structure 
An O2 Sales Advisor must work effectively with the rest of the team where partnership and support is vital to the store’s overall success.

Business Objectives

Values
Demonstrate that you are self-motivated and take pride and satisfaction in your own work Open conversations with customers and colleagues Build rapport with customers and colleagues Articulate information and ideas clearly, logically and in a non jargon way and confirming others’ understanding Respond to questions with accurate and complete information Effectively communicate the benefits of O2’s product and service range and can update the customer on new promotions Demonstrate good active listening Demonstrate doing the right thing for the customer and the business at all times Always treat others fairly and consistently Handle all customer complaints/issues in a positive manner Develops self and others and embraces new ideas and ways of doing things. Communicate effectively with all customers to ensure their concerns are resolved

Know How
To achieve all key performance targets set by the business on a quarterly basis by the following:

Be able to establish customer needs then translate into a bespoke lifestyle solution. Deliver WOW factor showcase demonstrations to groups of customers creating a desire to buy and a great overall experience Establish and maintain trusted relationships with new and existing O2 customers, creating loyalty to the network and sales opportunities Be able to explain complex products and services in an easy to understand language. Resolve customer’s complex technical issues. Provide an outstanding and differentiated customer experience through O2 products and future products/services – engaging the customer in product demos focusing on the latest in technological advances. Proactively research latest industry trends, products and services Have a sound and up to date knowledge of competitor activity. Have expert knowledge in all O2 propositions such as Business, Broadband, Value Added Services and Devices Understand all forms of ‘Connectivity’ i.e. Mobile & Home Broadband, Wi-Fi, Social Networking Sites, Wireless, MSN, Business Devices etc and always be up to speed with the latest and greatest developments Be an avid contributor to Social Networking sites and an avid follower of the latest cyber space trends Be excited and passionate about new technology and be able to share this enthusiasm with your customers and colleagues alike Be pro-active with highlighting growth opportunities within your local area and escalate these to the management team

Personal Development
Accept ownership for own performance to meet personal objectives and development Seek feedback from others to continually improve own performance Have an active personal development plan

The Essentials
As an O2 sale advisor you will be so proud of our products and services and have so much enthusiasm for them that customers will be inspired to buy from you.  Able to demonstrate the ability to build rapport with both colleagues and customers, you will be required to have an existing knowledge of new technology and a passion for new products entering the market. You should be motivated to learn and pass on information about new products and competitor activity. The ability to listen and input data accurately is vital as we work in an industry that must operate within strict rules/guidelines.  Although a full and comprehensive training programme is provided the desire to sell is crucial – this is not about order-taking; this places the role holder at the cutting edge of sales in an intensely competitive market.

You will be expected to apply best practice in line with O2 company policy and legal requirements; this is known as compliance. You will be required to familiarise yourself with these regulations and recognise occasions where you need to ask for support from your  Branch Manager  You will be dealing with customer sensitive information; this means that you are required to follow a strict set of security guidelines in line with legal requirements and O2 policy.

To apply please email your CV with a covering letter to Warren Baehr, Store Manager at O2 Hempstead Valley
wbaehr7370@me.com

We have an exciting opportunity for a visual merchandiser in Bhs Hempstead Valley.

Ideally you will have previous visual merchandising experience in a retail environment.

You will be required to work 39 hours per week, 5 days out of 7.

You will need to be flexible to meet the needs of the business.

If you are interested in applying for this vacancy, please contact the store for further details.

Contact Cherie Allsion-Stedman on 01634 264944.

At Bhs we're passionate about retail, and committed to great service. We love people to express their individuality at work, whatever level you're at, we will always encourage you to embrace opportunities and make your mark.  We will give you every opportunity to show off your talent, inspire our customers and become everything you ever wanted to be.

As a Sales Floor Manager at Bhs, your responsibilities will fall within the following 5 key areas;
Sales
Service
Standards
People
Profit

The roll will see you managing and motivating an operational team within a department of the store, delivering proactive customer service, achieving targets within budget and identifying areas of improvement and implementing plans to achieve it.

We'll support your good ideas and give you the breathing space to allow them to thrive, so that you se them take root and influence out bottom line. That way, you'll constantly broaden your experience and improve your expertise.

You will already have gained line management experience in a fast paced fashion or home retailer.  Along with your energetic personality and can do attitude your strong planning and organisational skill, commercial attitude and self motivation will allow you to excel at the challenges that are waiting for you.

Do well with us and you will be rewarded with great opportunities and an excellent benefits package, including 22 days holiday, up to 20% off Bhs and Arcadia brands, stakeholder pension, to name but a few.

So if you're passionate about retail, you'll be proud to work here. So why not make one of the high street's most famous brands your own?

Please send your CV to:

Sophie Cassat
Bhs
1 Hempstead Valley Shopping Centre
Hempstead
Gillingham
Kent
ME7 3PD