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Customer services

Feel safe and secure whilst you shop at Hempstead Valley.

We've been awarded the Safer Business Award which recognises the effort of our staff and the local police to create a safe and secure shopping environment for you and your family.

We've also been awarded the Park Mark, Safer Parking Award and all our car parks are monitored round the clock by CCTV for your safety.

Hempstead Valley security team proudly works in partnership with officers from Kent Police in Medway's Neighbourhood Team to ensure that Hempstead Valley is a safe and secure shopping centre for all the family.


Wheelchairs can be hired free of charge whilst you are shopping at the centre. To request a wheelchair please go to the disabled toilet located behind the automatic doors by Wallis and Costa Coffee and press the buzzer on the left hand wall. A member of staff will allocate you with a wheelchair, once you have completed your contact details.

Please telephone 01634 387 076 to obtain further details.